Returns and Refunds Policy – iasixperience

1. Nature of the products/services

iasixperience sells experiences, activities and events with a fixed date and time. Under Government Emergency Ordinance 34/2014 (transposing EU Directive 2011/83/EU), the 14-day right of withdrawal does not apply to leisure services relating to a specific date or period.

2. Cancellation policy

• More than 72 hours before the event: a full refund or a voucher of equal value, at the customer's choice.
• Between 24 and 72 hours before the event: a 50% refund or a voucher for 100% of the value.
• Less than 24 hours before the event or a no-show: no refund.

3. Changes to bookings

A booking can be rescheduled free of charge at least 48 hours before the event, subject to availability. One free rescheduling per booking.

4. Cancellation by iasixperience

If we cancel an event due to extreme weather, force majeure or other objective reasons, the customer will be notified as soon as possible and may choose a full refund or free rescheduling to a convenient date.

5. How to request a refund

Send refund requests by email to contact@iasixperience.ro or by direct message, including your name, booking date and reason for the request. Refunds are processed within a maximum of 7 working days using the same payment method used for the purchase.

6. Physical products, if applicable

If you buy physical products from the store, you benefit from the legal right of withdrawal within 14 calendar days of receiving the product, under Government Emergency Ordinance 34/2014. The product must be returned in its original, unused condition.